Refund & Cancellation Policy

At eBee, we are committed to providing a smooth and satisfactory food delivery experience. Please read our refund and cancellation policy carefully before placing an order.

1. Order Cancellation

• Orders can only be cancelled within 2 minutes of placement or before the restaurant confirms the order.
• Once the restaurant accepts your order, cancellation may not be possible.
• To cancel an order, use the "Cancel" option in the eBee app or contact our support team immediately.

2. Refund Eligibility

You may be eligible for a refund in the following cases:

• You received the wrong item.
• Items were missing from your order.
• Food was damaged, spoiled, or not consumable.
• Order was not delivered due to service issues.

Refund claims must be reported within 2 hours of delivery. Please include clear evidence (photos if applicable) when raising a request.

3. Refund Process

• Once your request is validated, we will initiate the refund within 3–5 business days.
• Refunds will be processed to the original payment method (UPI, card, etc.) or as wallet credits in the eBee app.

4. No Refund Cases

• Customer failed to collect the order.
• Incorrect address or contact information provided.
• Dislike of taste or preference unless food quality was compromised.

5. Contact Support

If you have questions or concerns regarding your order, please contact us:

Email: info@ebeeapps.xyz

Phone: +91 9556618816

Thank you for using eBee – Taste the Essence of India!